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Project Administrator (Patient Support Programme)

Primary Location: Ho Chi Minh, Ho Chi Minh, Vietnam Full time R1323870 投稿日: 03/21/2023

Job description

Job Overview
To Promote pharmaceutical products targeted to health professionals and potential clients according to the established guidelines by the company, contributing to the consecution of established goals.

Essential Functions
• Analyze and dominate their territory, by carrying out a work plan that allows to make the promotion, distribution and products's sales to their actual and potential customers.
• Listing and classifying customers, maintaining an updated database.
• Develop the work plan according to the sales' targets.
• Identify and satisfy customers needs opportunely.
• To obtain information in drugstores about the pharmaceutical product is sales from the company and competitors.
• Do sales work with doctors, health centers and hospitals according to the projects needs.
• To maintain constant and direct communication with their District Manager.
• Elaborate work reports according to the projects' guidelines.
• Schedule and coordinate customer fulfillment requests for project.
• Monitor project schedule, escalate discrepancies and support issue resolution.
• Serve as primary scheduling and operations point of contact for project and external stakeholders.
• Develop and implement patient support program and scheduling procedures and process improvements.
• Establish and maintain all project documentation including all service protocols, records and reports according to the scope of work and SOPs.
• Calls patient to confirm and request for patient invoice.
• Receives scanned Prescription and E-mail Invoice from Pharmacy
• Complying with data protection law, including responding promptly to queries
• Verifies both invoices against prescription
• Calls patient to check regular drug dispensing & receipts
• Conducts Monthly reconciliation Develop and coordinate all information and communications for assigned project.
• Update and maintain internal databases, tracking systems and project plans.
• Prepare, analyze and distribute status, tracking and project reports.
• Prepare presentation materials for meetings and project summary data.
• Provide project management and operational support as directed by stakeholders.

• Bachelor's Degree
• Bachelor’s Degree or equivalent studies in Pharmacy, Nursing, Life Sciences, etc
• Demonstrates proficiency in the following:
• Excellent communication, organizational and interpersonal skills
• Written and verbal communication skills
• Problem solving skills
• Fully competent in Microsoft Office programs (Word, Outlook, Excel
• Effectively and efficiently manage multiple tasks
• Assimilate and learn new information quickly
• Enthusiastic, projects a positive attitude, and easily adapts to change
• Able to establish and maintain effective working relationships with coworkers, managers and clients

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at


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